Honolulu, HI

2024-02345

10/21/2024

0078237

The University of Hawai‘i, Kapi‘olani Community College, Office for Institutional Effectiveness (OFIE) is seeking applications for the Institutional Research & Analysis Program Manager. Please see the information about the position, the duties and responsibilities, the minimum and desirable qualifications, and the job application attachments below: 

Title: Institutional Research & Analysis Program Manager (Institutional/Policy Analyst)

Position Number: 0078237

Hiring Unit: Office for Institutional Effectiveness (OFIE)

Location: Kapi‘olani Community College    

Date Posted: October 21, 2024

Closing Date: November 24, 2024, 11:59 PM HST  

Salary: Salary Schedules and placement information

Pay Band: B

Temporary/Permanent: Permanent           

Funding: General

The Program Manager of the Office for Institutional Effectiveness (OFIE) plays a pivotal role in leading and coordinating strategic planning, institutional research, accreditation processes, and resource development at Kapi‘olani Community College. Reporting directly to the Chancellor, the Program Manager provides expertise in data analysis, research methodologies, and planning to support informed decision-making and enhance the institution's overall effectiveness. The Program Manager also collaborates with faculty, administrators, and staff to drive continuous improvement across academic and non-academic programs. 

Duties and Responsibilities 

(NOTE: ** denotes Essential Functions) 

• **Serves as Campus Liaison between University of Hawai‘i Community College (UHCC) system office and UH System on matters relating to data, surveys and other related issues. 

• **Serves as Campus Liaison for Community College Survey of Student Engagement (CCSSE). Directs campus efforts on CCSSE. 

• **Serves as a point of contact with external evaluators. 

• **Lead the data collection and curation for the College?s strategic plan, assessment, and accreditation processes in collaboration with the campus community. 

• **Provides direction and guidance for the creation of long-range planning documents. 

• **Partners with other UH campuses and the UHCC system to develop timely and accurate research, with specific emphasis on workforce development. 

• **Participates and leads in University of Hawaii system working groups to solve problems and innovate around planning, policy, research, and evaluation.

• **Leads in the development of predictive modeling reports so that they are actionable by the Executive Leadership Team and other campus decision-makers. 

• **Establishes and leads the College’s Institutional Research (IR) Committee. Oversees the collection, analysis, and interpretation of institutional research data to inform management, resource allocation, and decision-making processes. Develops methodologies and procedures for gathering both internal and external data relevant to institutional effectiveness. 

• **Conducts studies and research on various institutional issues, including demand forecasts, program characteristics, and group demographics. Conducts research to support the College's strategic goals and metrics. 

• **Assists with coordination and management of the Accreditation self-evaluation process, ensuring the completion of action items. Assists with conducting comprehensive program reviews to assess institutional effectiveness, program outcomes, and alignment with strategic goals. 

• **Assists with supporting self-evaluations required for re-accreditation purposes. 

• Coordinates, administers, and analyzes surveys, questionnaires, and focus groups, including the end-of-semester Student Feedback Survey. 

• Extracts insights from survey data to drive improvements in teaching, learning, and institutional processes. 

• **Serves as an in-house consultant for faculty and staff on research design, statistical analysis, and data interpretation to enhance institutional outcomes. 

• **Collaborates with the Accreditation Liaison Officer (ALO) and others to prepare and submit required institutional reports for State and Federal agencies. 

• Coordinates administration, analysis, and reporting of external surveys and research projects. 

• Analyzes research questions and provides institutional data for program review, as necessary, in support of College operations including grant-funded activities.

• Determines sequence and scope of institutional research projects. Reviews and be accountable for maintenance of the College data dashboard. Establishes and monitors standards for data entry and use of collected data, including maintaining data integrity.

• Provides support to faculty and deans regarding documentation and collection of course, program, and institutional assessment and outcomes data for the purpose of helping to improve student learning, services, and programs. 

• Remains current regarding national and State research relating to community colleges and higher education. 

• **Establishes and maintains the budget for the unit. 

• Coordinates a regular environmental scan in support of decision making and strategic planning.

• Centralizes and maintains files relating to institutional research. 

• Develops and maintain the IR websites. 

• **Develops protocols and standard operating procedures with OFIE IR staff.

• Other duties as assigned. 

Minimum Qualifications 

1. Possession of a baccalaureate degree in Information Technology, Computer Science, Economics, Engineering, Natural Science, Social Science, Physical Science, Mathematics, or Education or related field and five (5) years of progressively responsible professional experience with responsibilities for institutional research, of which two (2) years of the experience must have been working as a lead for project management within institutional research or related areas; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated. 

2. Considerable working knowledge of principles, practices and techniques in the area of institutional research as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts, principles and methodologies. 

3. Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations and theories and systems associated with institutional research. 

4. Demonstrated ability to resolve wide ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective, innovative and timely manner. 

5. Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials to diverse audience.

6. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, including administrators, faculty, students, staff, donors, government officials, industry partners, and other individuals. 

7. Demonstrated ability to operate a personal computer, apply word processing software and have experience using data analysis softwares, data visualization tools, survey management software, and/or any related software. 

8. For supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations. 

9. Demonstrated ability to recognize problems, identify possible causes and resolve the full range of problems that may commonly occur in the areas of conducting surveys, data collection, and quantitative analysis. 

10. Demonstrated ability to effectively communicate with a diverse range of populations at the College, including faculty, staff, students, and administrators

Desirable Qualifications 

1. Master's in Higher Education Administration, Institutional Research, Educational Leadership

2. Extensive experience in institutional research, strategic planning, accreditation processes, and data analysis within a higher education setting. 

3. Proficiency in research methodologies, statistical analysis, and data visualization tools.

4. Strong understanding of accreditation standards and processes. 

5. Knowledge of SCT Banner and/or Oracle databases. 

6. Knowledge of current issues in higher education assessment such as student learning outcomes, student learning initiatives, pre college remediation and program reviews in the community college setting. 

7. Knowledge of data governance and data security issues in higher education.

8. Evidence of ability to work in a collegial manner with peers, faculty, department chairs, student support services professionals, and administrators. 

9. Experience in the community college sector, and understanding of community college mission, vision, values, and related program review, and tactical and strategic planning.

10. Evidence of commitment to Kapi‘olani Community College’s vision of positioning itself as a model indigenous serving institution whose graduates strengthen the social, economic, and sustainable advancement of Hawai‘i and the world. 

INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED (Read the"To Apply" section carefully)

To Apply:

Click on the "Apply" button on the top right corner of the screen to complete an application and attach the required documents. In addition to the Application, applicants must attach the following:

1. Cover letter;

2. Resume;

3. The names and contact information (telephone number and email addresses) of at least three professional references; and

4. Official graduate and undergraduate transcript(s) showing degree and coursework to date appropriate to the position (copies of official transcripts are acceptable; however, original official transcripts will be required at the time of hire.) Transcripts issued outside the United States of America require a course-by-course analysis with an equivalency statement from an agency having membership with the National Association of Credential Evaluation Services, Inc., verifying the degree equivalency to that of an accredited institution within the USA. The expense of the evaluation shall be borne by the applicant.

• Academic record/grade summaries will NOT be accepted 

• Diplomas and copies will NOT be accepted

Incomplete applications will NOT be accepted.

NOTE:  

• The application will be incomplete if materials are unreadable, illegible, password protected, missing, or corrupted; therefore, late or incomplete applications will not be considered.  All requested documents/information become the property of Kapi‘olani Community College and will not be returned.

• Please do not include any self-identifying photos and redact any references to confidential information on submitted documents (social security number, date of birth, etc.).

• Applications lacking copies of transcripts will be reviewed based on work experience equivalency to meet minimum qualifications (MQs). All minimum qualifications must be met by the closing date.

• If you have not applied for a position before using NEOGOV, you will need to create an account.

Inquiries: Kapi‘olani Community College, Human Resources Department, kapcchr@hawaii.edu

EEO/AA, Clery Act, ADA

The University of Hawai'i is an Equal Opportunity/Affirmative Action Institution and is committed to a policy of nondiscrimination on the basis of race, sex, gender identity and expression, age, religion, color, national origin, ancestry, citizenship, disability, genetic information, marital status, breastfeeding, income assignment for child support, arrest and court record (except as permissible under State law), sexual orientation, domestic or sexual violence victim status, national guard absence, or status as a covered veteran.  For more information or inquiries regarding these policies, please refer to the following link: http://www.hawaii.edu/offices/eeo/eeo-coordinators/

Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

In accordance with Article 10 of Unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.

Accommodation Request:  The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA).  Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly.  Determination of requests for reasonable accommodation will be made on a case-by-case basis.  For further information, please refer to the following link: 

www.hawaii.edu/offices/eeo/accommodation-request/ 

Kapi'olani Community College does not discriminate on the basis of age, race, sex, color, national origin, or disability in its programs and activities. For more information or inquiries regarding these policies, contact Section 504 Coordinator, (808) 734-9575, 4303 Diamond Head Road, 'Ilima 209, Honolulu, HI 96816; Title IX Coordinator, (808) 734-9542, 4303 Diamond Head Road, 'Iliahi 116