Donation Coordinator Job Description August 2024

Subject to change

Summary:

The ReStore Donation Coordinator is a core member of the ReStore team and is instrumental in the execution of our donations program, both residential and commercial. The position reports to the ReStore Manager to ensure that the Carver ReStore is continually stocked with quality items to sell. This goal is accomplished through the key responsibilities listed below.

The ReStore is a retail social enterprise that sells donated furniture, appliances, cabinetry, lighting, building materials and more at discounted prices to the public to generate revenue in support of Habitat for Humanity of Greater Plymouth’s work in building affordable homes in our service area.

The ReStore Donation Coordinator must be team-oriented, have good communications skills, attention to detail, and have an ability to work effectively and considerately with a diverse group of people in a collaborative, partnership-driven model. He/she must demonstrate a willingness to provide exceptional customer service; a positive and professional demeanor is required with all fellow staff members, customers and volunteers.

This position must be able to clearly articulate the mission of HFH and how the ReStore serves that mission.

Responsibilities:

Store Operations:

• Serve as primary point of contact for all donation offers from residents and business contacts:
• Answer phones and instruct customers on donation procedures
• Return all phone messages within one-two business days
• Respond to all emails within one-two business days
• Conduct confirmation phone calls prior to scheduled pick up dates
• Set pick-up schedules and logistics, updating ReStore drivers on daily routes
• Input donated item info into point of sale / inventory system
• Post regularly on social media to promote inventory to sell and request new donations on Facebook, Instagram, Tik Tok, etc); respond promptly to all inquiries
• Ensure that all donated items are cleaned/repaired quickly upon arrival, as needed; provide hands-on assistance in cleaning as needed
• Organize and maintain records of donation slips and donor contact info in database
• Send donor thank you acknowledgements on a timely basis
• Order paint supplies, paint, and any purchased product as needed at the direction of the ReStore Manager
• Perform cashier duties whenever needed
• Assist with implementing pricing policy and processes for store merchandise in conjunction with ReStore Manager; research item values on a timely basis, as needed, to ensure rapid pricing on show floor
• Perform other duties as assigned

Skills and Leadership Characteristics

• Dedication to the mission and core values of Habitat for Humanity of Greater Plymouth; ability to articulate the mission and how ReStore fits within
• Strong organizational skills with ability to plan, schedule, prioritize and manage multiple work activities.
• Self-starter with demonstrated pattern of taking initiative and strong work ethic
• Strong attention to detail and overall quality control.
• High aptitude for superior customer service and handling conflict professionally
• Strong interpersonal skills, dealing well with a variety of people, personalities, and backgrounds.
• Physical ability to perform tasks, including lifting up to 75 pounds
• Flexibility, adaptability and accountability to tasks
• Team-oriented attitude, with demonstrated willingness to take direction from supervisors and effective, positive communications skills for training other staff and volunteers.

Other Qualifications/Requirements:

• Integrity, credibility, commitment to Habitat’s nonprofit mission
• Must have a sincere, friendly manner and willingness to help customers and donors in order to develop positive relationships
• Good computer skills, particularly in the Microsoft Office package & Outlook
• Strong verbal and written communication skills, and good listening skills
• Experience in a retail environment is preferred.
• Basic knowledge in furniture, home goods, and building materials
• Aptitude with social media platforms including Facebook, Instagram, LinkedIn and TikTok
• Experience operating a cash register and Point of Sale System.
• Valid driver’s license with reliable form of transportation
• Schedule will include opening and/or closing the store on a rotating basis
• Participation at occasional community outreach events may be required
• Occasional Saturday work will be required
• CORI & SORI checks

To Apply: Send resume & cover letter to Melissa Boynton at mboynton@hfhplymouth.org

Job Type: Part-time

Pay: $18.00 per hour

Expected hours: 20 – 21 per week

Benefits:

• Employee discount
• Paid time off

Shift:

• Day shift
• Evening shift
• Morning shift

Education:

• High school or equivalent (Preferred)

Ability to Relocate:

• Carver, MA 02330: Relocate before starting work (Required)

Work Location: In person